| |
Colocation Services
Managed Monitoring and Support |
| |
Monitoring
and Management services for enterprise environments are
designed to support effective problem detection, diagnosis,
and resolution/remediation. These services are described
in more detail below.
|
|
Sentient Group provides 3 levels
of support on a per device basis:
Level 1 - Basic monitoring and Alerting
Level 2 - Monitoring and Remote management of devices
Level 3 - Monitoring and onsite support of devices
|
| |
Supported
Devices, Operating Systems and Applications:
Devices – such as routers, switches (layer 2 or 3),
and load balancers
Operating Systems – such as Linux, Solaris, IBM AIX,
HP-UX, Win2k, NT
Web Server Applications – such as MS IIS, Allaire
Coldfusion, iPlanet
WebServer Applications – such as BEA WebLogic, IBM
WebSphere, ATG Dynamo, Oracle Application Server, Broadvision,
messaging applications (TIBCO, MQ Series), MS Exchange,
LDAP
Enterprise Applications – such as Siebel, Oracle
Financials, SAP, JD Edwards, PeopleSoft, GreatPlains,
Lawson
Database Applications – such as Oracle Database,
Microsoft SQL, Sybase, IBM DB2, Veritas Cluster Server
|
| |
| Sentient Group
will notify customer within 15 minutes of the occurrence
of an incident. |
|
